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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Image Quality Kit Information: What it is and How to Get it
The Image Quality Kit has been developed by Xerox to help you identify image quality defects, such as lines, streaks, marks, spots, caused by a specific replaceable units (CRU) or SmartKit. Your service representative (technician) is responsible for distributing the Image Quality Kit and providing training. more...
- Belt Failure
Power OFF the Machine, Wait 60 Seconds, and Then Power ON . Damage may occur to the machine if power is interrupted by other means. Power OFF the machine by pressing the [ON / OFF] button located on the right side of the Front Panel. more...
- Colored Lines and Streaks When Copying and Printing
If the drums will be exposed to light longer than 2 minutes, cover the exposed drums with paper to protect the drums from exposure to light. NOTE: To return the used Drum Cartridge to Xerox for recycling, follow the instructions included in the packaging with the new Drum Cartridge. Close the Drum Drawer immediately after replacing the Drum to protect the other drums from light. more...
- Paper Jams in Tray 5 (Bypass Tray)
Use the Paper Tray Attributes to modify the Paper Type. NOTE: Do not load paper of mixed sizes into the paper tray. Fan the Paper, Turn the Paper Stack Over, and Then Reload the Paper . more...
- Toner Dispense Control Failure
Power OFF the Machine, Wait 60 Seconds, and Then Power ON . CAUTION: Only use the ON / OFF button to power the machine OFF and ON. Damage may occur to the machine if power is interrupted by other means. more...
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